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We listen and respond

Complaints & Feedback

Tell us what is working and what needs attention. Every submission helps us refine the Smart Flexi Rent experience and support you faster when something is not right.

Average response time
1 business day

Urgent cases receive priority within 2 hours.

Specialist support
Dedicated case manager

We will keep you informed at each key milestone.

Availability
24/7 emergency line

For safety issues, reach us immediately at 0478159426.

Step 1 — Share what happened

Let us know the context, dates, and the people or vehicles involved so we can review the case quickly.

Step 2 — Tell us the impact

Explain how the issue affected your plans or your business. This helps us decide the right resolution path.

Step 3 — Choose your outcome

Let us know how we can make it right. We will outline the next steps and keep you updated at every stage.

Send us your feedback

We will acknowledge your submission via email and allocate a case manager. Required fields are marked with an asterisk.

Supporting documents (optional)

Upload screenshots, agreements, or receipts. Max 10 MB each.

By submitting, you agree that Smart Flexi Rent may contact you with follow-up questions to resolve this case.

What happens after you submit

1

Acknowledgement

You receive an email with your case ID and expected response window within minutes of submitting.

2

Investigation

Your case manager reaches out to collect any extra details and coordinates with the relevant teams.

3

Resolution

We outline the outcome, recommended next steps, and any compensation or corrective action provided.

We aim to resolve most concerns within 5 business days. If an investigation requires more time, we keep you updated at least every 48 hours.